At AMSO, we’re committed to providing high-quality products and a smooth shopping experience. If you’re not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy below.

1. Returns Eligibility

You may request a return within 30 days of receiving your order, provided that:

  • The item is unused, in its original condition, and in the original packaging.
  • All tags, accessories, and documentation (like the invoice) are intact.
  • The product was purchased directly from amso.in.
  • The item is not a customized or made-to-order product (unless defective or incorrect).

2. How to Initiate a Return

To begin the return process:

  1. Contact Us: Email our support team at amsoindia@gmail.com within 30 days of delivery.
  2. Provide Details: Mention your order number, the item(s) you wish to return, and the reason.
  3. Follow Instructions: Our team will guide you with the return authorization and next steps.

3. Return Shipping

  • Shipping Responsibility: Customers are responsible for return shipping costs.
  • Recommended Method: Please use a trackable shipping service and retain your proof of shipment.
  • Non-Refundable Charges: Shipping fees from your original order are non-refundable.

4. Refunds

Once we receive and inspect the returned item(s):

  • Approval: If your return is approved, we will process the refund to your original payment method.
  • Timeline: Refunds may take 7–14 business days depending on your payment provider.
  • Partial Refunds: Items not returned in original condition, or missing parts not due to our error, may receive a partial refund.

5. Non-Returnable Items

We do not accept returns on the following:

  • Customized or made-to-order products, unless defective.
  • Gift cards.
  • Clearance or final sale items.

6. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  1. Notify Us Quickly: Email amsoindia@gmail.com within 7 days of delivery.
  2. Attach Photos: Include photos and a description of the issue.
  3. Resolution: We’ll offer a replacement, repair, or refund based on the issue.

7. Contact Us

For any queries related to returns, exchanges, or refunds:

Note: This policy applies only to purchases made through amso.in. Orders placed through third-party platforms may be subject to their respective policies.